Take the worry & uncertainty out of keeping your home safe and warm.
Our team of expert engineers will be available 24/7 to give you total peace of mind. We’re a family run business and we get to know our customers. We pride ourselves on our reputation for quality workmanship with a very high first time fix rate. We never leave anyone waiting for longer than necessary without heating and hot water because we truly care.
Take a look at our range of options, we’re sure there’ll be one to suit you.
What’s included in your plan
Here we outline the key items that are included in your plan as well as important payment information.
Once you have purchased your plan, we will send you a welcome letter confirming when your plan starts. You can see which type of contract you have on your welcome letter. You must be the owner of the home.
All of our plans are annual contracts but you can pay for your plan by either monthly or annual Direct Debit.
Your plan is a maintenance plan which means we will provide an annual service and complete repairs to parts that are shown in the ‘What is protected’ section. Any repairs and replacements detailed in this agreement which are provided outside the annual service may be subject to an additional charge and are provided at the absolute sole discretion of Solitaire. This is not an insurance policy.
Your agreement shows the total amount you will pay including tax, the length of your contract and any call out fee applicable.
Our price will not change over a 12-month period unless you change your agreement, or the Government changes the relevant tax rate.
Repairs to a single natural gas boiler in your home.
Repairs to the flue including the flue terminal, up to three metres in length. We will arrange a replacement of the existing flue, including the flue terminal if we are unable to repair it.
Repairs to the controls that make the boiler work, including the programmer, any thermostats, motorised zone valves and central heating pump. We will arrange replacement controls if we are unable to repair it.
Repair or replacement of standard radiators. If the old radiator is imperial, there may be a discrepancy in size due to all new radiators being metric. An extension piece will be used to make up the difference in size
Repair or replacement of radiator valves and thermostatic radiator valves (TRV). We cannot guarantee an exact match to the old TRV or valve and does not include ‘designer valves’
Repairing and unblocking internal drains to restore flow, including toilets. Unblocking external drains to restore flow as long as it is within the boundary of your property to your home.
Repairs to the mains electrical system and wiring in your home including:
• The fuse box, light fittings, switches, sockets, isolation switches and your immersion heater timer switch
• Extractor fans up to 15cm in diameter
• Doorbells and smoke alarms that are connected to the main wiring
• Outside lighting as long as it’s fixed to your home or outbuildings and fitted less than three metres above ground
4/7 Emergency call out service
An emergency call under the maintenance agreement is considered out of hours due to no heating or water or you are unable to stop water causing a leak within the confines of the building only. Please note: we do not guarantee that the fault can be repaired at the time of the visit as parts maybe required/ordered. Our engineer will confirm safety and/or isolate a supply to reduce damage. We are not responsible for damage caused by your reported leak and/or damage to your boiler/heating system.
Gas Supply Pipe
Repairs to the gas supply pipe – the pipe that connects your gas meter to your gas appliances. We will arrange a replacement gas supply pipe if we are unable to repair it.
Wider Central Heating – Repairs to:
• Expansion tank, radiators, bypass and radiator valves
• Hot water cylinders and any immersion heater and its wired in timer switch
• The pipes that connect the central heating system, for example, the pipes that connect to your radiators or cylinders We will arrange a replacement of any parts of the system if we are unable to repair it.
Repairs to the plumbing system in your home including:
• Your hot and cold-water pipes between your internal stopcock up to but not including your taps, garden taps or the flexible pipes to your kitchen appliances
• Cold water tanks, toilet siphons, isolation, ball, and radiator valves
• Your water supply pipe from the boundary of your property to your home
We will arrange a replacement of the plumbing parts if we are unable to repair it.
What is not included
Here are the things that are not included in this product.
There are also some general exclusions in the ‘What we are not able to protect’ section below.
Any problems that our engineers judge to have happened before the start of your plan.
Wi-fi issues or internet connections that are necessary to make your controls and heating system function correctly.
Please remember: This is a maintenance contract. Any repairs or replacements required outside of the annual service, that are not related to the work that we carried out at the annual service, may be subject to a separate charge and are carried out at our absolute sole discretion. This is not a contract of insurance or a guarantee.