Solitaire Group Logo - 10 Years

Terms & Conditions

Name: Solitaire Plumbing and Heating Limited of 97 Cross Rd Maldon Essex CM9 5ED ( ‘we’ or ‘us’ in these terms and conditions) are supplying goods and services to you.

 

  1. Work and materials

We have agreed with you to supply the goods and services described in our quotation for which you have placed an order that we have accepted. Quotations are valid for a period of 30 days from the date of the quotation and once work has been started on site the price will be reviewed annually from the first day of commencement works and subject to a 20% increase,

 

  1. Price

The price plus VAT is also shown in the quotation and is payable as follows:

    1. A deposit of 20% the price including VAT for any works in excess of £5,000.00 7 days before the agreed date for the commencement of the works
    2. the balance within 14 days of our completing the works.
    3. Should additional works be required we reserve the right to charge at the rates applicable to the other work we are carrying out on your behalf under this contract
    4. additional costs may be incurred if any of the information you have given us is inaccurate or based all assumptions that we relied upon through any representations made to us by you. e.g. where another plumber has suggested a part change which you instruct us to complete but this change proves inappropriate or reveals other faults
    5. Where in the course of the contract other faults or problems arise that we need to addressed any additional work is chargeable at contract rates and the cost for any parts
    6. You will be charged for additional time should parts that you have supplied be damaged prior to our works or not available at the time of our visit.
    7. Defects in your property or existing installations such as pipework which were not disclosed or were not ascertainable at the time of our survey which create additional work for us or the supply of further parts will incur additional costs
    8. User error will be charged on a time and materials basis
    9. If you supply goods you must ensure that we are made aware of any information relevant to it’s fitting and failure to do so that involves us in further cost  or time will create an additional charge
    10. Should you require the installation of any concealed outlets in relation to a bathroom or kitchen Installation this will incur additional cost unless it is specifically referred to in the quotation

 

  1. Waste

The price includes the removal of waste if stated in the quotation but it does not include the removal of dangerous waste materials such as asbestos

 

  1. Work commencement date

Works must be booked to start within 90 days of the acceptance by us of your order. On the start date you must ensure the following:

    1. If you are supplying equipment then it must all be available
    2. You have lifted/removed existing furnishings/floor coverings Where necessary
    3. Where loft access is necessary there must be a secured loft ladder and as boarded and lighted loft
    4. Obtained all necessary consents and permissions for the works to start and you will be responsible for any costs arising from any such failure
    5. Any device that requires adequate Internet connection is maintained and that Wi-Fi is easily accessible to the device at all times. We will not be responsible for any lack of Wi-Fi signal or any lack of wireless communication  due to the fabric of the property
    6. You must ensure access to all radiators where a power flush cleanse is to be conducted. Where the property involved is in multiple occupation landlords must ensure access to all rooms is available
    7. Where you have a Honeywell Ivoheat(or equivalent) system you must ensure that connectivity is maintained and you will be responsible for any call out fees to regain connectivity after the initial installation

We will always endeavour to commence work on the specified date and the length of the contract will always be our best estimate but time is not of the effort essence.

 

  1. Delivery 

 

Where you are ordering any goods that to be installed by us as part of the order they must be at your premises on the commencement date for the works and if they are not we reserve the right to cancel and rebook the commencement date for a mutually convenient time an date and charge at the rates applicable to the job for all wasted or additional  time either through rebooking or delays to the completion of the works should we in our absolute discretion choose to continue with the works.

 

 

  1. Cancellation rights
    1. You may give written notice of cancellation of the contract at any time up to 14 days before the commencement of works and thereafter any cancellation will be subject to the retention of any deposit paid to us and a restocking fee, reimbursement of any attendance time by our engineers if within 72 hours of the commencement of works. Thereafter full payment will be required
    2. We reserve the right to cancel this agreement at any time prior to the commencement of work by giving not less than      7     days written notice.

 

 

7. Guarantee

    1. We will provide a 12 month warranty on all our parts and labour. We warrant that the product will be free from any defects within this. And you can choose whether to have it replaced or repaired subject to the following. If the defect is minor in our reasonable opinion and you select to have the product replaced, we reserve the right to repair the item instead of replacing it. If such repair fails within the guarantee. We would then recommend a replacement item unless you want to pay for another repair.
    2. Boilers and other products hold their own manufacturers guarantee/ warranty and those manufacturers should be contacted should there be a suspected fault under that guarantee/ warranty. The boiler manufacturer guarantee/ warranty is only valid upon proof of annual servicing and correct maintenance. Booking the annual service and any relevant repairs is your responsibility
    3. All warranties and guarantees are held with the product manufacturers.
    4. Your statutory rights are not affected by this guarantee

 

8. Data Protection

We will not share your data or information with any external bodies except Gas Safe register/OFTEC or a manufacturer to ensure you obtain the warranties you are entitled to

 

 

  1. Ownership of goods

We shall own the goods until we have received payment in full from you even though the goods may have already been delivered to you. Where you have paid by cheque, credit or debit card ‘payment in full’ means that the funds have reached our bank account.

 

 

  1. Limitation of liability
    1. If we carry out work at your property and you have not given us sufficient advice, have not monitored how works correctly or given us inaccurate information including not getting appropriate consents and permissions e.g. If your property is a listed building. We will not be responsible to you or any third party and indeed your failure to notify us will entitle us to compensation for any losses we suffer because of your failures including court fines and penalties.
    2. Where we connect new equipment to your existing system, we cannot accept responsibility for the cost of repairing or replacing parts of your existing system that later develop faults
    3. if scarring or damage to your brickwork, tiling or grout colour matching occurs due to the removal and/or installation of materials we will use our best endeavours to make a colour match but we will not be liable for any loss due to aged. patina. obsolete bricks failing to provide an exact match with your existing brickwork.
    4. As water supply rate can change from time to time we cannot be responsible for any central heating system or halt and cold water system failing to work properly because the water supply you receive is either inadequate or changes.
    5. Where you require us to carry out a Power flush this will be carried out entirely at your own risk and we cannot be held responsible for any leaks or damage that is caused by the resulting flow of water through the existing system.